Effective Date: April, 2026
Last Updated: April, 2026

Privacy Policy

At Generex Power Systems (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us through generextx.com (the “Site”).

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.

By using this Site, submitting a form, or contacting us through the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Voluntarily

When you fill out a form, request an estimate, contact us, apply for financing information, or otherwise communicate with us, we may collect:

Your name
Email address
Phone number
Service address
City and ZIP code
Details about your home, business, generator needs, or service request
Any other information you choose to provide

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical and usage information, such as:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Time spent on pages
Date and time of visit
General location data derived from IP address

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand user behavior, and support marketing efforts.

2. How We Use Your Information

We may use your information to:

Respond to estimate requests, service inquiries, and customer support requests
Schedule consultations, installation visits, maintenance, or repair services
Communicate with you by phone, email, or text message about your request
Provide quotes, proposals, and service-related updates
Improve our website, services, and customer experience
Maintain internal business records
Send marketing or promotional communications, where allowed by law
Detect, prevent, or address fraud, misuse, or security issues
Comply with legal obligations

3. Text Messages and Phone Calls

If you submit your phone number through our Site, you consent to being contacted by us regarding your request, appointment, estimate, service updates, and related business communications by phone call, voicemail, email, or SMS/text message.

Message and data rates may apply. Message frequency may vary. You may opt out of marketing text messages at any time by replying STOP. Reply HELP for assistance.

Your consent to receive text messages is not a condition of purchase.

4. How We Share Information

We do not sell your personal information.

We may share your information with trusted third parties only as needed to operate our business, including:

Website hosting providers
CRM and form management platforms
Email and SMS communication platforms
Analytics providers
Advertising and remarketing providers
Financing partners, if you request financing information
Service providers or subcontractors involved in fulfilling your request
Legal, regulatory, or law enforcement authorities when required by law

These third parties are permitted to use your information only as necessary to provide services to us or as otherwise required by law.

5. Financing Inquiries

If you request information about financing options through our Site, we may share the information you submit with relevant financing or lending partners so they can evaluate your request or provide financing-related information.

We are not responsible for the privacy practices of third-party lenders, financing companies, or external websites. You should review their privacy policies separately.

6. Third-Party Links and Services

Our Site may contain links to third-party websites, social media platforms, manufacturer websites, review platforms, or financing providers. We do not control those third-party sites and are not responsible for their privacy, security, or content.

Your use of third-party websites is at your own risk and subject to their own terms and policies.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Respond to your inquiry
Provide requested services
Maintain business records
Comply with legal, tax, insurance, warranty, and regulatory obligations
Resolve disputes and enforce agreements

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information, subject to legal exceptions
Opt out of marketing communications

To exercise these rights, contact us using the contact information below.

10. Children’s Privacy

This Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

11. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not yet a uniform standard for responding to these signals, our Site may not respond to Do Not Track requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Generex Power Systems
Website: generextx.com
Email: info@generextx.com